Frequently Asked Questions

The following questions may help you.

• When will I be refunded for my cancelled ticket?

The refund of your cancelled ticket will be sent to the bank on the same day by us and will be made by the bank.

 

Transactions requiring a refund may vary between 3 (three) business days and 7 (seven) business days, depending on the bank of your credit card.

 

The refund period of transactions made with debit cards may vary according to the refund procedures of the relevant banks.







Refunds for tickets issued as a company invoice are made after the invoice refund process is completed. You can send your refund invoice to our accounting department via iadefatura@ucuzabilet.com e-mail address.


• Can I perform the cancellation-refund process of my ticket from your call centre other than the online cancellation option?

All ticket-related refund-cancelations transactions can be made in accordance with airline rules. 

You can get help from our support line at 444 87 87 or +90850 737 8 737 for your refund-cancellation processes.


Refunds will not be granted for the "Ticketing Service Fee" that is charged during the ticketing process for the provision of services. 

When making refund transactions via the Call Centre, a transaction fee of TRY 100 for domestic flights and TRY 600 for international flights will be deducted. 

If you cancel your ticket using the "Ticket Cancellation" tab on the Ucuzabilet.com homepage at https://www.ucuzabilet.com/bilet-iptal-iade, there will be no deduction for the transaction fee.

• Other questions

The following questions may help you.

• Can I change the date or direction on my ticket?
It is not possible to change the date or route of the purchased tickets on the website or mobile application. You can take help from our call center by calling 444 87 87 or 0850 737 8 737 for all your ticket changes. For the requests for date or route change, transactions will be made due to the rules that determined by the airlines, which may lead apply change penalty and the take the price difference between the tickets that you want to change to amount. Except for the change penalty and the possible price difference that may occur in the reservation change; In addition, a transaction fee of 150 TL for domestic lines and 600 TL for international lines is charged. The "Transaction Fee" that taken for that service provided cannot be refunded.
• What are the airline rules for the change process?

You can find the cancellation, refund and change rules in the "Flight Rules" section of our website for the relevant flight during the ticket purchase process or during the optional reservation stage.

We recommend that you read these rules carefully before purchasing your ticket, as each airline has different practices regarding cancellation, refund and change for the prices offered for sale. Especially for promotional tickets, changes and/or refunds are not allowed due to the limited rules set by the relevant airline.

• Can I change the name on my ticket?

It’s not possible to change the name of reservation or purchased tickets and transfer a purchased ticket to another name.

We strongly remind you to check your information before making the purchase.

We kindly ask you to check the cancellation/refund rules of your ticket on the ticket cancellation tab.



• Other questions

The following questions may help you.

• What is the baggage allowance?

According to airline sales policies, tickets with and without baggage can be offered for sale in many airlines.

Before purchasing your ticket, you can check your baggage information and your baggage allowance by clicking on the 'Details' section or the 'Flight Rules' tab under the flight information.

If you have made the purchase, you can access detailed information about your baggage information by clicking on the "E-ticket" section in the flight detail information we have sent to you.



• How much is my hand baggage allowance?

Hand baggage allowance varies according to airline practices. You can check up-to-date information about the right to hand luggage and the list of other items that are allowed to be carried free of charge in the cabin as hand luggage, on the respective airlines' websites.

If there is no room in the cabin, these items will be carried as checked baggage.

It is not possible to add the hand baggage allowance to the free baggage allowance.

• I want to purchase extra baggage. What should I do?

For information about extra baggage, you can request assistance from our support line at 444 87 87 or +90850 737 8 737.

• Other questions

The following questions may help you.

• What is online check-in?

It’s a service that allows passengers who have purchased their tickets from the relevant airline to complete their transactions online more quickly and easily before they go to the airport.

When you check in online, you don't have to wait in line for your check-in process at the airport.

You can also select your seat number by following the online check-in steps on the relevant airline page.While many airlines do not charge a fee for online check-in, some airlines may charge for specially preferred seats.

• What do I need for online check-in?

You can check-in by using the PNR number sent to you via SMS and e-mail for domestic flights and by using the airline PNR number sent to you via e-mail for international flights.

If you do not know the airline of your flight and your airline PNR number, you can view the details from the "My Travels" section within your membership information.




• How can I make my check-in transaction?

Online check-in can be done on the page of the relevant airline.

You can complete your online check-in process by entering your ticket number or reservation code (PNR) and surname in the "check-in/reservation" field of the online check-in section of the website.

Online check-in is not a service of our website, it can be done through the airlines' own websites.

You can access the check-in websites of the airlines at https://www.ucuzabilet.com/online-checkin.

• Other questions